1.1 Booking Process

• Appointments can be made online through our website, or by phone.

• All appointments are subject to availability.

• A valid email address and phone number must be provided at the time of booking for confirmation and communication purposes.

• You will receive a confirmation email once your appointment is successfully booked.

1.2 Client Information

• You are responsible for providing accurate and up-to-date personal information when booking an appointment.

• Any changes to your contact information should be communicated to us as soon as possible.

1.3 Payment Terms

• Full payment is only required after sessions (as specified at the time of booking) or when invoiced.

• We accept credit/debit cards, electronic transfers, and other payment methods as specified on our booking platform.

• Prices are subject to change without prior notice, but the price confirmed at the time of booking will be honoured.

2.1 Client Cancellations

• Appointments may be canceled or rescheduled up to 24 hours before the scheduled appointment time without penalty.

• Cancellations made less than 24 hours before the appointment time will incur a cancellation fee of 80% of the service price.

• Cancellations must be made through our online system, by phone, or by responding to your confirmation email.

• We will send a cancellation confirmation once processed.

2.2 Business Cancellations

• In the rare event that we need to cancel your appointment, we will notify you as soon as possible.

• We reserve the right to cancel appointments due to unforeseen circumstances such as staff illness, emergency situations, or technical issues.

• In case of our cancellation, you will be offered the option to reschedule or receive a full refund of any prepaid amounts.

3.1 Definition

• A "no-show" occurs when a client fails to attend a scheduled appointment without providing prior notice of cancellation.

3.2 No-Show Fees

• No-shows will be charged the full price of the scheduled service.

• For prepaid appointments, no refund will be issued in the event of a no-show.

• For appointments without prepayment, the no-show fee must be paid before booking future appointments.

3.3 Multiple No-Shows

• After two no-shows within a six-month period, we reserve the right to require full prepayment for all future appointments.

• After three no-shows within a six-month period, we reserve the right to decline future bookings.

4.1 Client Tardiness

• Please arrive at least 5 minutes before your scheduled appointment time, in case of a need to change into more appropriate attire, or thew use of toilet.

• If you arrive late, your appointment time may be shortened to accommodate subsequent appointments.

• The full service fee will still apply for shortened appointments due to late arrival.

• Arrivals more than 15 minutes after the scheduled appointment time may be considered a no-show, subject to staff discretion and availability.

5.1 Service Refunds

• If you are dissatisfied with our service, please notify us within 24 hours of your appointment.

• Refund requests will be evaluated on a case-by-case basis.

• Approved refunds will be processed using the original payment method within 5-7 business days.

5.2 Deposit Refunds

• Deposits are refundable for cancellations made at least 24 hours before the scheduled appointment.

• Deposits for cancellations made less than 24 hours before the appointment are non-refundable but may be applied to a future appointment within 7 days, at our discretion.

5.3 Package/Prepaid Services

• Refunds for unused prepaid packages or services may be subject to a processing fee of 20%.

• No refunds will be issued for partially used packages or special promotional offers.

6.1 Medical Emergencies

• Cancellation fees may be waived in cases of medical emergencies with appropriate documentation.

• Documentation must be provided within 7 days of the missed appointment.

6.2 Inclement Weather

• In case of severe weather conditions, cancellation fees may be waived at our discretion.

• We will make reasonable attempts to contact clients if our business must close due to inclement weather.

7.1 Appointment Reminders

• As a courtesy, we send appointment reminders via email and/or text message.

• Failure to receive a reminder does not invalidate the appointment or any applicable cancellation/no-show policies.

• It is the client's responsibility to remember their appointment details.

8.1 Updates to Policies

• We reserve the right to modify these terms and conditions at any time.

• Updated policies will be posted on our website, and the "Last Updated" date will be changed accordingly.

• Continued use of our services after policy changes constitutes acceptance of the modified terms.