Your Privacy,
Our Best Policy.
Last Updated: 06 May 2026
THE MOVEMENT CO. is committed to protecting your privacy and maintaining the confidentiality of your personal health information. This policy explains how we collect, use, and protect your personal health information. We follow New Zealand privacy laws and the professional standards set by the Osteopathic Council of New Zealand (OCNZ). In simple terms: We keep your information private and only use it to help with your healthcare.
By receiving treatment here, you're agreeing to how we handle your information as described in this policy.
Questions? Just ask - we're here to help you understand your privacy rights.
-
What We Need From You
Personal details: Your name, address, phone, email, date of birth
Health information: Your symptoms, medical history, medications, allergies
Treatment notes: What we find during examinations and treatments
Emergency contact: Someone we can call if needed
Payment details: For billing and insurance
How We Get This Information
From forms you fill out
During your appointments
From other doctors (only with your permission)
From test results like X-rays
Why we need this: To give you the best possible care and keep proper records as required by law.
-
For Your Healthcare
To understand your health problems
To plan and provide treatment
To track your progress
To communicate with other healthcare providers helping you
For Running Our Clinic
To book your appointments
To send appointment reminders
To process payments
To meet legal requirements
Bottom line: We only use your information to help you get better and run our clinic properly.
-
With Your Permission
Other doctors or specialists treating you
Family members you want us to talk to
Insurance companies or ACC for claims
Without Your Permission (Only When Required by Law)
In medical emergencies to save your life
If ordered by a court
To protect you or others from serious harm
If required by health authorities
If OCNZ needs to review our work
Important: We never sell your information or share it for marketing purposes.
-
Computer Security
Electronic records are password-protected
Regular security updates and backups
Staff trained on privacy protection
How Long We Keep Records
Adult records: 10 years after your last visit
Children's records: Until age 25 or 10 years, whichever is longer
Accident records: 45 years (as required by law)
Your peace of mind: We take security seriously to protect your privacy.
-
What You Can Do
See your records: Ask to view or get copies of your health information
Fix mistakes: Request corrections if information is wrong
Control sharing: Say no to sharing with family or other doctors
Withdraw permission: Change your mind about what we can share
How to Exercise Your Rights
Talk to your osteopath directly
Put requests in writing if needed
Remember: These are your rights under New Zealand law.
-
Children Under 16
Parents/guardians make decisions about treatment and privacy
We respect what's best for your child
Older children may have some privacy rights
Medical Emergencies
We may share necessary information to save your life
We'll only share what's essential for your immediate care
If You Pass Away
Your information remains private
Only shared when legally required or with proper authority
-
What We Ask Permission For
Treatment: Before we examine or treat you
Sharing information: Before talking to other healthcare providers
Special uses: For anything beyond your direct care
Your Choices
You can say yes or no
You can change your mind later
We'll explain what this means for your care
Key point: You're in control of your information.
-
We may use computer systems for:
Online appointment booking
Electronic health records
Billing
Secure messaging
Your protection: All technology providers must meet strict privacy standards.
-
We may update this policy when:
Laws change
Our practices change
Professional requirements change
We'll let you know about important changes and always have the current version available at our clinic.